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Senior technical writer with over 24 years experience in documentation
planning, development, production, printing, and localization.
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Excellent writing and interpersonal skills.
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Proven ability to understand and explain complex concepts and
procedures.
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Enjoy working closely with subject matter experts on complex
topics.
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Adobe: FrameMaker, Acrobat, Distiller, Illustrator, Photoshop,
Captivate
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Microsoft: Word, Excel, Visio, PowerPoint, Access, FrontPage, HTML
Help Workshop
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Macromedia: Dreamweaver
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Systems/languages: Windows, UNIX, BASIC, Pascal, C, UNIX shells, HTML,
XML
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Other: Quadralay WebWorks, TechSmith SnagIt, Corel Paint Shop Pro,
Interleaf, Arbortext
Product: Web-based
application for enhancing corporate credit card transaction data, generating corporate
accounting reports, and exporting enhanced transaction data.
Audience: Bank IT staff, accounting
staff, and corporate credit card users.
Responsibilities: Write and produce PDF user guides and HTML
help sets for 14 distinct classes of
users. The guides share content and use
FrameMaker’s conditional text feature to customize content for each
manual. A custom WebWorks template
builds help for all packages. Guides and
help sets are localized into 13 languages.
Other:
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Developed a library of training videos
in Captivate.
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Served on the internal team responsible
for documenting departmental writing, editing, and production processes.
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Documented authoring and production
procedures for internal use.
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Mentored teammates in WebWorks, FrameMaker,
and Captivate.
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Converted manuals from MS Word to the
department’s Arbortext/XML DTD.
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Converted a non-standard Word manual to the
department standard Word template.
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Developed a FrameMaker-to-Arbortext
conversion map in FrameMaker.
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Submitted quality issues to Development and verified
issue resolutions.
Products: Solutions for modeling, control, and optimization of
manufacturing processes. Solutions for emissions
monitoring and environmental regulatory compliance.
Audience: Process control, chemical,
and environmental engineers; application programmers.
Responsibilities: Solely responsible for all customer
documentation. Produce multiple printed manuals and HTML help sets from a
collection of Framemaker source files. Gathered information by interviewing
engineers, using preliminary builds of products, and studying program source
code. The document set included the following types of documents:
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User guides (2000 pages total) for products that performed data
analysis, graphing, process modeling using neural networks, process
optimization, modeling plant emissions, and generating reports.
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Tutorials for model building and application development.
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Installation guides (200 - 400 pages each) for Windows, UNIX, and OpenVMS
systems.
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Programmer references (500 pages total) described the APIs and
provided general guidelines for programmers writing custom applications.
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On-line help generated from FrameMaker sources using WebWorks.
Other: Developed Pavilion internal web site using Microsoft FrontPage.
Assisted Information Technology group with UNIX system administration tasks.
Products: Retail personalization and data analysis.
Audience: Systems integrators, data modelers.
Responsibilities: Maintain user guide and online help for retail
transaction data analysis system.
Product: Fault-tolerant enterprise computers.
Audience: UNIX system administrators.
Responsibilities: Write UNIX system administrator guide, network
administrator guide, and online help. Wrote 1000 lines of scripts for managing online
help (“man page”) archives and preparing installation packages.
Products: Proprietary minicomputers, operating systems, and data management
tools.
Audience: UNIX system administrators, database administrators, application
programmers.
Responsibilities: Revise UNIX system administrator guide,
installation guide, and online help. Revise user guide and programmer guide for
SQL-based relational database management system.
Other: System administration duties (on AOS/VS & UNIX) for
Documentation group.
Products: Documentation outsourcing.
Responsibilities: Write system
administrator/user guide for Genicom printer.
1980 – 1984 B.A. English,